Ethiopian Airlines Goes Fully Digital

Ethiopian Airlines Group, the largest airline in Africa has fully digitalized all its business processes.

These include aircraft maintenance, flight operations, commercial operations, finance, HRM, customer services, procurement and supply chain management, online learning, management approvals and authorizations.

The airlines have removed paper from its entire system as of September 28, 2017.

Mr. Tewolde GebreMariam, CEO of ET made this knonwn when signing his last paper approval & ET Executive managements at the paper burning ceremony.

Group CEO of Ethiopian Airlines, Tewolde GebreMariam, said “Although we started the digitization project in the last few years, today marks an important milestone in our history as we are removing paper from our entire business processes.

Leading in the Digital Revolution and leveraging on the latest advancement in the Information and Communication technology of the global airline industry, he said Ethiopian Airlines will scale up its operational Excellence, Customer intimacy and cost leadership strategies.

“ICT will enable us to deliver customized global standard customer services as per the preferences of each and every customer.

“We are living in the fourth industrial Revolution which is fundamentally different from the previous industrial revolutions specially in the speed of change and disruptions and our continued success depends on our strategic response and our abilities to adapt to the velocity, breadth and depth and scale of the quantum changes coming our way.

“To this effect, we have embedded digitization in our organizational operating system with our valued customers in our mind,” Mr. GebreMariam said.

About Ethiopian Airlines

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy plus years of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.

Ethiopian commands the lion’s share of the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 100 international passenger and cargo destinations across five continents.

Source: The Publisher