Mobile Money Agents Risk Losing Account

Thousands of mobile money agents in the country face suspension from tomorrow, Thursday, February 1, 2024, as a nationwide deadline to link accounts with national ID cards (Ghana card) or tax identification numbers (TIN) approaches.

The Ghana Chamber of Telecommunications, representing EMIs, issued a final call in a press release, urging agents to complete the process before the deadline.

“All agent accounts without Ghana Cards will be blocked on the 1 of February 2024. We would like to use this press release as a last call-to-action to the agents, by urging them to regularize their operations through the linking of their accounts with their Ghana Cards or TIN if they haven’t already. Failure to do so before the end of Wednesday, January 31, 2024, will lead to the blocking of their accounts” part of the statement reads.

In the unfortunate event that an agent’s account is suspended on February 1, 2024, the Chamber said they may visit any of the operator outlets with their Ghana Card or TIN to complete the process.

It added, “We understand the importance of mobile financial services in facilitating financial inclusion and economic growth in the country. We therefore remain committed to taking the needed steps to deliver convenient, secure, and accessible financial services to all Ghanaians.”

Read full statement below:

FOR IMMEDIATE RELEASE

BLOCKING OF AGENT ACCOUNTS THAT ARE UNLINKED TO THEIR GHANA CARDS OR TAX IDENTIEICATION NUMBER (TIN) BY THE END OF JANUARY 31, 2024

The leading Electronic Money Issuers (EMIs) in Ghana, present their warm compliments to all agents and their customers across Ghana.

After multiple extensive engagements with the leadership of the Ghana Revenue Authority (GRA) on the linking of all agent accounts with the Ghana Card or TIN, the Authority magnanimously gave all EMIs up to the end of Wednesday, January 31 2024, to work with the agents to ensure they complete the linking process. Thus, all agent accounts without Ghana Cards will be blocked on the 1* of February 2024.

Information about this exercise has been communicated directly with all affected agents through multiple channels over the period.

We would like to use this press release as a last call-to-action to the agents, by urging them to regularize their operations through the linking of their accounts with their Ghana Cards or TIN if they haven’t already. Failure to do so before the end of Wednesday January 31, 2023, will lead to the blocking of their accounts.

In the unfortunate circumstances where an agent’s account is suspended on February 1, 2024, they may visit any of the operator outlets with their Ghana Card or TIN to complete the process.

We understand the importance of mobile financial services in facilitating financial inclusion and economic growth in the country. We therefore remain committed to taking the needed steps to deliver convenient, secure, and accessible financial services to all Ghanaians.