The Ghanaian consumer’s lament: navigating price hikes and the need for consumer protection

Ghanaian consumers are grappling with frustration and discontent as they encounter soaring prices in the marketplace for essential goods and services. From local markets to grocery stores and street vendors, the cost of basic necessities has skyrocketed, leaving consumers perplexed and dissatisfied.

This prevailing trend raises the pressing need for robust consumer protection measures to safeguard their interests and restore a fair marketplace.

The Price Surge Phenomenon

In the dynamic world of business, price adjustments play a crucial role in maintaining equilibrium between cost factors and market demand. However, in Ghana, a prevailing pattern seems to emerge where businesses predominantly opt for price increases, regardless of the movement of their cost drivers. Ghanaian businesses have embraced only one version of price adjustments: prices must always go up, even if their cost drivers remain stable or decrease.

This inclination towards unilateral price increases is deeply entrenched across various sectors, from traders in Accra central to organized corporate bodies. Ghanaians have experienced abnormal market price increases for goods and services. Take, for instance, the case of sachet water, a staple thirst-quencher. In 2022, one could quench their thirst with a sachet water priced at 20p. However, in 2023, the same thirst requires 50p—a staggering 150% price hike. Similar examples abound, with some sellers charging up to seven times more, citing increased production costs imposed by producers.

Ghana’s Values vs. Rip-Offs

Ghanaians value communal living, hospitality, and looking out for one another’s interests. However, the issue of price gouging raises concerns about how these values translate into the marketplace. Ghanaian consumers often find themselves at the mercy of sellers due to the absence of effective consumer protection laws. This situation is exemplified in the transportation sector, where Trotro drivers promptly threaten fare increases in response to surges in petroleum product prices. However, when tasked with reducing fares due to a drop in the ex-pump price, they often delay or refuse to implement reductions.

This contradictory behaviour highlights the lack of fairness and transparency in price adjustments across Ghanaian businesses. Consumers are left feeling exploited and powerless, with limited alternatives to turn to. The urgent need for consumer protection becomes apparent.

The Need for Consumer Protection

Effective consumer protection laws act as a safety net, ensuring fair pricing, transparent transactions, and seller accountability. Striking a balance between profitability and consumer satisfaction is key. Sellers should price their products in a manner that retains customer loyalty and encourages repeat business, considering factors such as quality, customer service, and pricing transparency.

 

Consumer empowerment through education is vital alongside legislation. Equipping consumers with knowledge about pricing dynamics, deceptive practices, and their rights fosters active participation and informed decision-making in the marketplace.

Transparency and accountability are fundamental pillars of consumer protection. Sellers should justify any price increases based on valid reasons, such as production cost hikes. Regular audits and inspections by regulatory bodies can deter fraudulent practices, while establishing mechanisms for reporting price gouging enhances accountability.

In all this what is the role of the consumer protection agency? The ineffectiveness of Ghana’s Consumer Protection Agency lies in inadequate enforcement mechanisms, limited resources, public awareness, and insufficient legal frameworks. It is the government’s responsibility to prioritize comprehensive legislation that addresses price manipulation, misleading advertising, and unethical practices. This will reinforce consumer protection and alleviate the vulnerability of Ghanaian consumers.

Ghanaian consumers find themselves grappling with the repercussions of skyrocketing prices caused by unscrupulous price hikes. The absence of robust consumer protection laws exacerbates their vulnerability. It is imperative for Ghana to implement effective consumer protection legislation that safeguards consumer interests, promotes fair pricing, and ensures transparency. By fostering consumer empowerment, education, and accountability, Ghana can establish a fair and thriving marketplace that benefits both sellers and consumers alike.

 

About The Writer: Emmanuel Ansah-Cudjoe works as an accountant and freelance business journalist with a passion for finance and economics. He delves into the challenges faced by Ghanaian consumers amidst price hikes, advocating for consumer protection and fair business practices through research and emphasis on legislation, transparency, and accountability. He takes on the task of scrutinizing loan providers and their detrimental impact on borrowers, urging for a critical reassessment of lending practices.